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Legal and data use

# Payments, Cancellations and Refunds Policy

Last updated 8 November 2026

This policy tells you what you pay, when, and what happens if plans change. In short: you buy credits, you see a quote before work starts, and your credits are only used once you have approved the work.

## 1. Prices

Prices are in Nigerian naira. One credit costs ₦500, and bundles cost less, as shown on our [pricing page](https://revia.vorbtech.com.ng/pricing). Your quote says how many credits the work takes and is the final word on scope. Prices exclude value added tax (VAT) at 7.5%. We add it at checkout and show it on your receipt. Our first ten clients can get a discount under our Launch Offer Terms. Prices may change, but a change does not affect credits you have already bought or a quote you have already accepted.

## 2. Buying and using credits

You can buy credits in Revia by card, bank transfer or USSD, or pay by invoice. Paystack processes online payments, and we never see your card details. Credits appear once the payment is confirmed, you get a receipt, and they last 12 months from purchase.

When you confirm a quote, we reserve its credits. They are only used when you download the approved work.

## 3. Monthly plans

Monthly plans are billed in advance and have a three-month minimum term. After that, a plan continues month to month until you give 30 days' written notice.

Unused monthly work rolls over for one month and then expires. It has no cash value.

## 4. Revisions

Every order includes two rounds of revisions on the agreed brief. A revision corrects or refines what was ordered.

A new brief, a new property, a change of facts after approval, or further rounds may be quoted separately. We always correct our own errors at no charge.

## 5. If you cancel

 | When you cancel | What happens |
| --- | --- |
 | Before work has started | Your reserved credits return in full |
 | After work has started | We use credits for work done, based on the part of the order completed, and return the rest |
 | After you have received work for review but before approval | We use credits for work completed and return the rest |
 | After you have approved the work | The credits are used in full |

## 6. If we cannot deliver

If we cannot deliver what we agreed, or we decline to continue for a reason that is not your fault, we return the credits for the undelivered part of the order.

If the work does not meet the agreed brief, tell us. We will correct it first. If we still cannot make it right within the included revision rounds, your reserved credits return to your balance.

## 7. If we stop because a rule was broken

If we stop work because your request breaks the [Acceptable Use and Content Rules](https://revia.vorbtech.com.ng/legal/acceptable-use), we use credits for the work already done and return the rest.

## 8. Refunds

You can ask for a refund of unused credits within 14 days of buying them. After that they stay usable until they expire. Credits that are reserved or used are not refundable, unless section 6 applies. A refund covers what you actually paid for those credits, including any discount and VAT. We pay refunds to the account that paid us, in naira, as soon as we reasonably can after agreeing the amount. We do not refund a bank or payment provider's charges where they cannot be recovered.

## 9. Your legal rights

Nothing in this policy removes any right that the law does not allow us to exclude, including your rights under the Federal Competition and Consumer Protection Act 2018.

## 10. Questions

For questions about an invoice or refund, contact us at [hello@revia.vorbtech.com.ng](mailto:hello@revia.vorbtech.com.ng), on WhatsApp at [+234 705 070 6655](https://wa.me/2347050706655), or on [+234 706 330 1032](tel:+2347063301032).